Tom Cooledge

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My thoughts on social media, PR and who, truly, was the very best Thundercat.

Grumpy old X man

Overwhelmed by how much has already been written about the super-injunction – and that it’s almost all authored by people far more intelligent than myself – I thought best to steer clear.

I found this just as interesting though, if not more.

Making the most of the company subscription to The Times online, I was left bemused by an article on ‘My Farm.’ Drawing on the success of facebook app Farmville, Cambridgeshire’s Wimpole Farm now makes agricultural decisions based on the consensus of an online global community of 2,000. Photos of farm produce, cultivated as a result of tactics devised online, are posted to this National Trust initiative’s online forum.

It reminded me a little bit of something else I saw last year: a firm that prints and binds all posts on your facebook profile wall as a keepsake. I still think this is a great idea, but I’m less taken with ‘My Farm.’ I think, sadly, it’s down to my age.

Academics regularly discuss the growing division between Generation X – those still respond best to physical stimulus after being brought up with pen and paper – and computer savvy Generation Y, who first used a keyboard at 3 days old and can organise their mind like a Windows desktop.

To me, a facebookbook is almost a way of showing respect for your elders. It takes a language in which the younger generation are far more fluent and translates it for those older and wiser.

When something as organic as farming evolves into an online community to help Generation Y engage with it, I almost get a little bit angry. My first impulse is to tell teens to get out into their back garden and plant some ruddy seeds. Why not achieve your own turnips, rather than covet a JPEG of some in Cambridgeshire? Am I being unreasonable? Or, worse yet, old fashioned?

Filed under: Facebook, Generations, Online networks

Nosey

So, there are plenty of existential philosophers out there that consider an avatar – a representation of the physical self working through cyberspace on your behalf – as promising some sort of release from reality. Like Tron: Legacy (but with fewer fancy lights and less sports), having an online presence is often considered a freedom from existing boundaries by many over-thinkers.

Nevertheless there’s something quite refreshing about a social networking site that sets limits. Dubbed ‘the anti-social network’, Path has just launched as a means of sharing photos with no more than 50 people. The user’s elite set of Path ‘Friends’ are not even able to comment on their carefully selected snaps.

You’ve probably already realised that this won’t be the key to snooping on potential dates or viewing photos of your best mate’s cousin in her bikini on holiday. As Facebook friends reach their hundreds and touch the thousands for some, the development team – including former Facebook figure Dave Morin – has devised a platform based on genuine social science rather than one that offers a potential popularity contest.

This limit of 50 is roughly based on the work of evolutionary psychologist Robin Dunbar, who believes humans can only cope with 150 social relationships at any one time. Fair enough: I can’t think of any more than 70 people I see every few days. Does that mean, though, that I should give up a giant directory of people which is oh-so-handy for many different reasons?

I definitely believe that Path is directing social media down an exciting new route. I admit it, I’m nosey and wouldn’t give up my Facebook profile, but I really like the idea of this utility. It promises to be a supplement to real life and real interactions rather than a simple cyber vantage point from which we can snoop on strangers.

Filed under: Facebook

Another day, another uprising against social media

It would seem not even Justin Timberlake’s Facebook feature film can convince us the site isn’t a pure marketing initiative, hell bent on reaping hotmail addresses, plans for the weekend, your top five Disney films etc.

Today, Canadian security expert Ron Bowes grabbed the UK’s attention with 100m Facebook users’ personal information. The list – farmed from details open for public access – was recently made available for download, according to BBC news. The coding used and info-harvest as a whole is reportedly part of a scheme to predict patterns used by hackers.
In response to Mr Bowes’ efforts, Facebook said:

“People who use Facebook own their information and have the right to share only what they want, with whom they want, and when they want.

“In this case, information that people have agreed to make public was collected by a single researcher and already exists in Google, Bing, other search engines, as well as on Facebook.”

This begs the question: how many times should applications confirm a new user agrees with terms and conditions before signing-up? Two? Three? All FB members are bound to have clicked ‘I accept’ before hurriedly uploading photos of their holiday.

Facebook has no qualms about helping users protect information, issuing instructions almost every time there’s a related news story. According to The Telegraph, just last month the team even promised to ‘drastically simplify’ how users control access to their details.

As reportedly 10,000 are left feeling vulnerable to marketers and now pledge to quit the site, they might be interested in how social media helps users elude mass advertising. In one of my favourite articles of last year, blogger Justin Hunt writes:

“Glossy brand messages – one size fits all – do not work well in a social media context.”

Users of sites like Facebook are savvier than they realise. It’s a space where interaction, making friends, sharing photos etc is all done on the users own terms with whom he/she chooses. Traditional one-way commercials – driving people to drink, drive, listen to, eat, think – have no place in an environment where communications is entered into with both parties consent. As Hunt writes:

‘If you were at a party, you wouldn’t want to be interrupted by someone shouting about a product which you did not care about, would you?’

Here to save the day: PR. Companies need to be more prepared to have the Cluetrain Manifesto’s ‘conversations’ with their consumers that promote relationships. Brands, unable to talk AT the masses, find themselves with Facebook fanpages or devising campaigns users can engage with, if they so wish.

If anything, some might consider Facebook is killing off traditional marketing rather than fuelling the fires. And, to some end, it could be argued that Mr Bowes – whose services are readily available – is at the forefront of corporations aiming to make the most of social media for the good of their business.

Filed under: Facebook

How do you eat yours?

So, Christmas is behind us but we’ll only have to wait until August before it rears its head. It’s Easter’s turn to waylay us in advance and the main culprit is irrefutably Cadbury’s.

Continuing the impetus from Publicis’ 2008 campaign (i.e. catch them whilst you can), 2010 sees the relaunch of www.cremeegg.co.uk to mark the four-month availability Cadbury’s Crème Eggs according to Brand Republic blogger Matt Williams. Featuring online games and youtube videos, the website also cleverly integrates the brand’s strong social media presence. Included is the twitter feed, listing fans’ tweets, and a simplified facebook wall showcasing a two-way communication stream between the brand and consumers.

From earlier posts, it’s already been considered that ‘one-size-fits-all’ glossy advertisements are being rendered obsolete. Blogger Mark Bower echoes this, fearing marketers will retreat ‘trembling in fear into [their] shell’ by sticking to print methods during the credit crunch.

What Groundswell have noticed, though, is that the difference between this recession and the last is that Web 2.0 marketing techniques have been about far longer. ‘Digital marketing is no longer experimental.’ An average of 12% of every marketing professional’s budget was spent on social media and web advertising.

But the use of social media to strike up what the Cluetrain Manifesto team term the ‘conversation’ also cultivates what Decker and Ze Frank call the ‘Participation Chain’ – engaging customers through communication. Something as simple as incorporating ‘How are you feeling this evening?’ into a marketing call and extending it slightly almost doubled the number of consents to have salespeople conduct a home-visits.

Although social media is not direct marketing in this sense, the sentiment of their paper is engaging a consumer for longer, through online games, videos etc., increases ‘their connection to that brand or platform.’

The use of Twitter and Facebook on this site not only encourages engagement but provides a Web 2.0 incarnation of word-of-mouth marketing – heralded for its results. These streams ‘can be used to market to, and draw in participation from, other visitors to the Web site.’

This all shows Web 2.0’s effectiveness at generating Participation Chains. Back in the day, we only had five simple words: ‘How do you eat yours?’

Filed under: Cluetrain Manifesto, Facebook, Participation Chain, Twitter

Virtual Guinea-pig

Today I decided to sign up to LinkedIn. A couple of years ago, I might’ve been a little more reluctant to join a professional social utility. Where are all the photos from last Friday? Is Friend A definitely still in a relationship with LoveRat B? Can I not even ‘poke’ anyone?!

Linked In, according to a comparative article against Facebook written by Papacharissi, is a ‘business-oriented social networking site.’ Its focus is on generating a ‘network of contacts to maintain communications, trade information and refer each other.’

The potential of such a utility has been nationally acknowledged according to journalist Whitehead. Membership in the UK alone has hit around 3m as victims of the unemployment crisis invest their hope in Linkedin. Software company Micro Focus has the same trust in the network, creating a group as part of a government supported manifesto to create 250,000 jobs in technology this week.

New Media theorists like Castells might find this ironic: phasing out the manual worker in favour of technology is ‘a centuries old fear’ which has been realised time and time again. Can innovation in this same field really offer a solution? Blogger O’ Carroll makes the prospect look bleak: LinkedIn itself is allegedly cutting 36 jobs in the UK office.

Papacharissi does conclude, however, that LinkedIn lends itself far more for those with professional goals than purely social ones. The pages and profiles are ‘more static’ and without the tools to entice ‘fláneuring.’

Facebook encourages users to snoop through user profiles, whilst expressing a more ‘flamboyant’ self with the use of ‘props’/applications such as food-fight or super-poke. I would never consider throwing a virtual guinea-pig at a potential employer and, with LinkedIn, that danger doesn’t arise.

However, as the Groundswell team warn, ‘social technologies are social’; distinguishing between being an individual and representing a company requires some practice, just ask anyone in PR or Communications.

Filed under: Facebook, LinkedIn, Online Individual, Online networks

About Tom


Tom is a PR professional with six years experience of working within Leeds' creative community. With a background including events management and journalism, he recently graduated with an M(Sc) in Corporate Communications and continues to support high profile clients on national B2B and B2C campaigns.

Follow me: @tomcooledge

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